Reader Status and Alerts

A reader's status indicates it's connectivity and ability to transmit data to the cloud seamlessly - users can subscribe to reader status alerts to receive a notification when there's a change to a reader's status.

Note: If a reader is offline, it will continue to function and store data locally - once it comes back online, any local data will automatically upload to the dashboard.

 

LOCATING READER STATUS

  1. Select Hardware from the drop-down menu at the top of the dashboard.
  2. Click Readers in the menu on the left.
  3. Reader status is located in the status column of the Hardware Directory.
  4. Reader status is also located in each reader profile underneath the serial number. 

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SUBSCRIBING TO READER ALERTS

  1. Select Project Settings from the drop-down menu at the top of the dashboard.
  2. Click Alerts in the menu on the left.
  3. Click the Alert Subscribers tab underneath settings. 
  4. Click Add subscriber.hardware_17.png
  5. Enter User details, including first/last name and phone number. 
  6. Scroll down to the Reader Status alert and toggle it on (blue=on; grey=off). 
  7. Click Save in the top right corner.hardware_16.png

MODIFYING READER STATUS ALERT DELAY TIME

Alerts will not be sent if the reader comes back online within the set delay time - if a delay is not set, the system will default to a 30 minute delay. 

  1. Select Project Settings from the drop-down menu at the top of the dashboard.
  2. Click Alerts in the menu on the left.
  3. Click the Alerts tab underneath settings. 
  4. Locate the Reader Status alert and click the gear icon.hardware_18.png
  5. Enter your desired alert delay time (in minutes) for both BLE and/or NFC readers.
  6. Click Save in the top right corner. 

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