Viewing Messaging History
Messaging history shows every text message sent from your project in one table you can search, sort, and filter. Use it to confirm a message went out, see who received it, and check delivery by language.
Where to find it
- From the main menu, select Communication.
- Select Messaging history in the left-hand menu.
Message usage at a glance
At the top of the page you'll see three cards:
- Sent messages — messages sent this month across the project.
- Messages remaining — messages left this month, based on your package.
- Message overage — messages sent beyond your package. Additional charges apply.
Please note: A translated send uses credits for each language version. For example, one message sent in English, Spanish, and French counts as three versions.
Reading the table
Each row is one send. Columns include Sent by, Audience, Language, Message, Recipients, Unsubscribed, and Time sent. Use Columns to choose which ones you see.
- A message that wasn't translated shows Not translated in the Language column.
- A translated send shows as one row with the total recipients and unsubscribes, and the number of languages (for example, "3 languages").
- Expand a translated row to see a row for each language, with that language's message, recipients, and unsubscribes.
Search, sort, filter, and group
- Search by message text, including translations, or by sender.
- Sort by sender, audience, language, recipients, unsubscribes, or time sent.
- Filter by sender, audience, language, or date.
- Group by sender or audience.
Pro-Tip: Searching works on translated text too. If a worker shows you a message in Spanish, you can paste a few words to find the original send.
Language details page
Select the arrow on any language row to open its details page. It shows:
- The exact message that language group received
- The English original
- That group's recipients and their delivery status
Downloading message history
Select Download at the top right of the table to export your messaging history.
Related articles: Texting the Workforce · Setting Up Primary Language for Automatic Translation · Opting In/Out of Text Messaging